Responsible Gaming
Gambling should always be a form of entertainment — a fun activity that adds excitement to your leisure time. It is not a way to earn money, pay off debts, or solve financial problems. The odds are always in favour of the house, and no strategy can guarantee a win. Please play responsibly and within your means.
Age Verification
In New Zealand, the legal age for gambling is 18 years or older for casinos, sports betting, and most online gambling. It is illegal for anyone under 18 to gamble. Always verify your age and identity when creating an account. If you are under 18, do not attempt to gamble — it can lead to serious legal and personal consequences.
Warning Signs of Problem Gambling
Gambling can become a problem when it stops being fun and starts affecting your life. Ask yourself if any of the following apply to you:
- Chasing losses — betting more to try to win back money you have lost.
- Hiding your gambling from family, friends, or colleagues.
- Spending more money or time gambling than you intended.
- Borrowing money or selling possessions to fund your gambling.
- Neglecting work, studies, or family responsibilities because of gambling.
- Feeling restless, irritable, or anxious when trying to cut down or stop.
- Lying about how much you gamble or how much you’ve lost.
- Gambling to escape from stress, depression, or other problems in your life.
- Repeated unsuccessful attempts to stop or control your gambling.
If you recognise any of these signs in yourself or someone you care about, gambling may have become a problem. Please seek help — it is available, free, and confidential.
Self-Help Tools
Most reputable online casinos offer practical tools to help you stay in control. We encourage you to use them regularly:
- Deposit Limits — set a maximum amount you can deposit daily, weekly, or monthly.
- Loss Limits — cap the total amount you can lose in a given period.
- Reality Checks — receive on-screen reminders of how long you have been playing.
- Time Limits / Session Limits — restrict the duration of each gambling session.
- Self-Exclusion — block yourself from the casino for a set period (e.g., 6 months, 1 year, or permanently).
- Cooling-Off Periods — take a short break of 24 hours to several weeks.
Activate these tools directly in your account settings on gobox.co.nz or contact customer support for assistance.
Support Organisations
In New Zealand:
- Gambling Helpline New Zealand — Free, confidential support 24/7.
Phone: 0800 654 655
Website: www.gamblinghelpline.co.nz - Problem Gambling Foundation of New Zealand (PGF) — Counselling and support services.
Phone: 0800 664 262
Website: www.pgf.nz
For international visitors: If you are outside New Zealand, please contact the relevant organisation in your country:
- UK: GamCare — www.gamcare.org.uk | GamStop — www.gamstop.co.uk
- Australia: Gambling Help Online — www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) — www.bzga.de
Get Help Now
If you or someone you know is struggling with problem gambling, do not wait. Help is available, free, and confidential. Reach out to Gambling Helpline New Zealand on 0800 654 655 or visit their website today. You are not alone, and recovery is possible.